Call Today: +1 (800) 515-1SAP

TotalAccess Application Services

GROM’s dedicated support service provides a fixed fee for break/fix support across your company’s functional and technical domains.  This service provides level 1.5, level 2 and level 3 application support.  Your SAP environment will be supported by skilled SAP functional and technical resources globally.

All support will receive oversight from the service delivery manager assigned to your company. This will facilitate continuity in several ways.  First, there may be cases where a break/fix incident is escalated to an enhancement requiring some level of remediation by GROM’s onshore team.  Second, there may be break/fix incidents that require some input from your internal support team.  The customer delivery manager acts as the liaison between GROM’s discrete services and your support team.

GROM’s Break/Fix Support service features the following benefits:

  • ITIL Aligned Incident Management Processes
  • Proactive support driven by SAP best practices
  • Transparent incident management
  • Continuous improvement framework based on Solution Manager
  • Comprehensive Service Delivery process
  • A single point of contact to act as the advisor on all the functional requests and a manager supporting customer and consulting resources.
  • Support for ABAP, Basis and all other technical areas within the SAP landscape.

In basing its incident management process on Solution Manager, TotalAccess Application Services will help you maximize your support investment.  Tickets can be accessed at any time by both the customer and the GROM support team which increases the efficiency of issue resolution.  The resulting documentation can also be accessed to guide future incidents, with Solution Manager acting as a central knowledge repository.

Blogs News Events
  • openSAP SAP openSAP Solman Solman 7.2 Solution Manager Solution Manager 7.2 April 3, 2017

    Free Solution Manager openSAP Course

    Solution Manager Update Welcome to this month’s update. As usual please find below the April...

    Read More
  • ALM Solman Solution Manager January 10, 2017

    Happy 2017! GROM SolMan Update

    GROM Solution Manager Update Welcome to the New Year! As usual please find below the January...

    Read More
  • live supply chain supply chain December 14, 2016

    The Secret Of Santa’s Supply Chain

    We’re approaching the time when Santa — founder, chairman, and CEO of Santa Claus Toy...

    Read More
  • November 3, 2016

    Getting Ready for SolMan 7.2

    SolMan 7.2 - GROM Solution Manager Update Welcome to the November update. As usual please find...

    Read More
  • ALM EGI Solman Solution Manager teched October 4, 2016

    2.5 Things Learned from SAP TechEd 2016 & SolMan Update

    GROM Solution Manager October Update Welcome to the October update. As usual please find below...

    Read More
  • s/4HANA Solman Solution Manager teched September 8, 2016

    Free S/4HANA Training – GROM Solution Manager Update

    Welcome to the September update. As usual please find below the September and October Expert Guided...

    Read More
  • Finance s/4HANA SAP upgrades September 6, 2016

    GROM Finance Blog – S/4HANA Upgrades

    S/4HANA Upgrades: What I Wish I Knew When I Started Having had the experience of several S/4HANA...

    Read More
  • Solman 7.2 August 4, 2016

    Free SAP® Expert Guided Implementation Schedule

    Solution Manager Update Welcome to the August Solution Manager update. As usual please find below...

    Read More
  • Solman 7.2 July 5, 2016

    Solution Manager 7.2 Update – One month to go!

    The long wait for Solution Manager 7.2 is almost over. This month I cover whats new in ITSM. Also,...

    Read More
  • SAP Web IDE June 9, 2016

    SAP Web IDE – GROM Solution Manager Update

    June sees a focus on Change Management and July features the first UI5 and SAP Web IDE Development...

    Read More
  • SAPPHIRE May 13, 2016

    S/4HANA Finance: More Than New Technology

    The groundbreaking attributes of S/4HANA, SAP’s new generation of business software, are most...

    Read More
  • May 10, 2016

    The Power of the HANA Cloud Platform

    With the new SAP/Apple partnership we are now seeing the potential of SAP's HANA Cloud Platform to...

    Read More
  • e-commerce ecommerce hybris sap hybris June 13, 2017

    Top 10 E-Commerce Game Changers Over the Last Decade

    You’ve read plenty of articles about what “the next big thing” in e-commerce will be, as...

    Read More
  • June 2, 2017

    What’s Next for SAP Solution Manager?

    Solution Manager Analysis Gartner surveyed nearly 80 SAP customers and help three briefings with...

    Read More
  • Cloud HANA SAP Cloud SAP HANA February 28, 2017

    SAP Cloud Platform – New Name or New Product?

    You might be wondering, what’s SAP Cloud Platform? Is it another SAP platform but cloud based?...

    Read More
  • Bill McDermott SAP January 17, 2017

    Meet Bill McDermott – CEO of SAP

    SAP’s CEO on Being the American Head of a German Multinational by Bill McDermott I was raised...

    Read More
  • Fiori s/4HANA SAP UX User Experience January 9, 2017

    SAP S/4HANA in 2 Minutes: The Search Experience

    SAP's Carl Dubler describes some of the User Experience benefits of...

    Read More
  • HANA SAP HANA 2 December 7, 2016

    SAP Announces SAP HANA 2

    SAP HANA 2 – Next Generation Platform for Digital Transformation Meet SAP HANA 2, the next...

    Read More