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RELIABLE AND FLEXIBLE SOLUTIONS FOR

SAP® APPLICATION MANAGEMENT​

MEET GROM’S TRADEMARKED, GARTNER-AWARD WINNING MANAGED SERVICE

MEET GROM’S TRADEMARKED, GARTNER-AWARD WINNING MANAGED SERVICE

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SEGMENT OVERVIEW:

TotalAccess is GROM’s flagship brand for functional and technical managed services for your SAP® environment. TotalAccess, provides rapid reach across GROM’s team of highly qualified SAP® consultants, engagement with a dedicated delivery manager, and a state-of-the-art incident management experience. TotalAccess provides the flexibility you need to confidently support your ongoing  business and digital transformation journey.

Our approach provides a quantifiable return on your investment in application support.

SAP Application Management Support Totalaccess Overview

SERVICE

OFFERINGS

Our TotalAccess Service Portfolio

ON-DEMAND

WE NEED AN ON-DEMAND SUPPORT SERVICE
Gartner Award-winning application support service, delivering break-fix and enhancements. This service is delivered through a dedicated functional and technical on-demand consulting team with a flexible, Pay-as-you-go model up to a turn-key project, with no setup fees or monthly minimums.
LET’S TALK

APPLICATION MANAGEMENT SUPPORT

WE WANT TO TALK ABOUT APPLICATION MANAGEMENT SUPPORT
GROM understands the demand for agile, flexible, and reliable SAP® support and employs real-time dynamic analytics to evaluate the performance of your SAP® environment. TotalAccess is a complete, dedicated, and KPI-driven support service geared for business continuity, minimizing disruption, and continuous improvement.
CONTACT

AVAILABILITY MANAGEMENT

WE NEED AN AVAILABILITY MANAGEMENT SERVICE
Robust BASIS support delivered remotely with 24/7 availability for a disruption-free operation.
TAKE ME THERE

TOTALACCESS PLUS

We want to leverage TotalAccess Plus
Unlock business efficiencies by taking advantage of functionality available in your current version of ECC. Leverage industry best practices by identifying “quick wins”, simplifying and modernizing processes, reducing manual effort, implementing master data governance and enhancing analytics capabilities. GROM provides a phased roadmap of enhancements, upgrades, and add-on applications that will drive significant process improvement.
LET'S TALK

BENEFITS

THE BENEFITS OF WORKING
WITH GROM

Rapid scalability of technical and functional expertise

Customized solution to meet your budget and needs

Comprehensive service to support SAP® on-premise and cloud solutions

Partially or fully-dedicated Service Delivery Management

Measure your ITSM service provider against industry benchmarks

Access to GROM’s knowledge base and self-service options

VALUE PROPOSITION

TotalAccess Managed Services are delivered through our Gartner Award-winning TotalAccess Support. Our comprehensive SAP® support model is designed to provide continuous improvement, minimize disruption, and ensure the optimal use of your SAP® environment

SAP® EXPERTISE

Our experience with SAP® began in 1988, making GROM one of the first SAP® partners in the United States. In 2012, we were recognized as Gartner’s Cool Vendor for our TotalAccess Application Service.   With a history of growth and innovation, we have successfully partnered with over 600 Fortune 2000 clients earning SAP’s Gold Partner credential. 

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